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Peerly’s Day and Night Support: Always Here When You Need Us
We shouldn’t even have to write this blog, but there’s a glaring issue in the industry—customer support and service. It’s shocking how often we hear horror stories from clients about vendors who simply don’t care, don’t answer their phones, and aren’t there when urgent messages need to be sent out.
The Shocking Reality of Poor Support
Recently, we heard about a major vendor during the last election who wouldn’t allow messages to be sent out after 8:00 p.m. Even worse, when urgent communication was needed, the vendor was unreachable. Imagine relying on your text message vendor as an extension of your campaign, only to be left in the lurch when you need them most. To us, that’s unimaginable.
Availability is Key: No Excuses
You don’t need an MBA to understand that when your clients need something, you must be available—no excuses.
Peerly’s Unmatched Commitment to Support
Anyone who works with Peerly knows that this kind of scenario will never happen with us. We’re available 7 days a week, morning to night. Whether you need to call us, chat with us live, email us, or submit a support ticket, you will receive a response almost immediately. We have strict rules: phone calls are answered within three rings, and live chat questions are responded to within one minute. Day or night, we are here for you.
We Take Your Success Seriously
At Peerly, our focus is solely on getting your messages out and serving you with unwavering commitment. We leave the politics to our clients and take our role in your success very seriously. When you work with Peerly, you’re never just a number. We understand the importance of what you do, and we’re dedicated to ensuring your needs are met, no matter the time of day.
Test Our Support Anytime
So, test us—7 days a week, morning or night. If you need something, give us a call or send us a message. You’ll see firsthand how quickly we spring into action for you.
